Trouble Call Service & 24/7 On-Call Emergency Services
Service for Camera systems can often be accomplished remotely when customers allow our team access to their camera network for service. We can connect directly to NVR's and cameras via Internet Protocol (IP) direct connections or via our "Team Viewer" remote service software. Our team can utilize Team Viewer on a case by case basis or as a permament installation on an NVR or other camera network connected PC. We have dedicated service technicians for those problems that do require onsite customer service.

  • Full-time customer service representatives for trouble service call dispatching
  • Service vehicles with significant inventory materials reduce the added expense of return calls
  • 5/8/NBD - five days per week, within 8 normal business hours or the next business day.
  • Database Tracking of Service History
  • NVR, Camera and Network analysis
  • Recording and Camera software updates and programming changes
  • See download page for current service rates

  • We provided 24/7 emergency service when desired. Alhough most camera systems generally don't fall into mission critical operations, we realize some of our customer's require continual surveillance.

  • Our emergency technology technicians are well versed with camera and access control systems
  • Emergency service calls are billed on a "portal to portal" basis and at emergency rates
  • Please see "downloads" page for technology service rates
  • Call our toll free number for afterhours instructions (844) 225-4283

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